Refund Policy

30-day money-back guarantee. We stand behind our app with confidence.

Last updated: October 10, 2024

Our Commitment to You

We're confident you'll love 123FYI. If you're not completely satisfied within 30 days of purchase, we'll help you get a full refund. No questions asked.

30-Day Money-Back Guarantee

We offer a comprehensive 30-day money-back guarantee for all purchases of 123FYI. If you're not completely satisfied with the app for any reason, you can request a full refund within 30 days of your purchase date.

Eligibility for Refunds

You are eligible for a full refund if:

  • You request the refund within 30 days of your original purchase date
  • You purchased 123FYI through the Apple App Store
  • You provide your order/receipt information for verification
  • You haven't previously received a refund for 123FYI

How to Request a Refund

There are two ways to request a refund for 123FYI:

Option 1: Through Apple (Fastest)

  1. 1 Visit reportaproblem.apple.com
  2. 2 Sign in with your Apple ID
  3. 3 Find your 123FYI purchase
  4. 4 Select "Request a refund"
  5. 5 Choose your reason and submit

Apple typically processes refunds within 3-5 business days directly to your original payment method.

Option 2: Through Us (Personalized Support)

  1. 1 Email us at support@123fyi.com
  2. 2 Include "Refund Request" in the subject line
  3. 3 Provide your App Store receipt or order number
  4. 4 Tell us briefly why you'd like a refund (optional, helps us improve)
  5. 5 We'll respond within 24 hours and help process your refund

What You Need to Provide

To process your refund quickly, please include:

  • Purchase Date: When you bought 123FYI
  • Receipt/Order ID: Found in your App Store purchase history or email receipt
  • Apple ID: The email address associated with your App Store account
  • Device Info: iPhone/iPad model (helps us understand any compatibility issues)
  • Reason (Optional): Helps us improve the app for future users

Refund Processing Timeline

Typical Processing Times

Apple App Store Refunds

  • Review: 1-2 business days
  • Approval: Same day
  • Processing: 3-5 business days
  • Bank posting: 1-2 business days

123FYI Direct Refunds

  • Response: Within 24 hours
  • Approval: Same day
  • Apple processing: 3-5 business days
  • Bank posting: 1-2 business days

Special Circumstances

Technical Issues

If you're experiencing technical problems with 123FYI, please contact our support team first. We often can resolve issues quickly without needing a refund. Common solutions include:

  • App updates that fix known issues
  • Settings adjustments for better performance
  • Import troubleshooting for data migration
  • CloudKit sync configuration help

Compatibility Issues

If 123FYI doesn't work properly on your device due to compatibility issues, we'll gladly provide a full refund even outside the 30-day window. We want to ensure everyone has a great experience.

Accidental Purchases

For accidental purchases (such as family members making unintended purchases), we understand and will help process refunds quickly regardless of when they occurred.

What Happens After a Refund

  • App Access: You can continue using 123FYI until the refund is processed
  • Data: Your data remains on your device and in CloudKit
  • Updates: You won't receive future app updates
  • Re-purchase: You can re-purchase 123FYI at any time if you change your mind

Refunds We Cannot Process

We cannot process refunds for:

  • Purchases made more than 30 days ago (unless special circumstances apply)
  • Apps gifted to you by someone else (the original purchaser must request)
  • Purchases made outside the Apple App Store
  • Requests for partial refunds (the app is sold as a complete package)

Multiple Device Usage

If you've installed 123FYI on multiple devices using the same Apple ID, a refund will remove access from all devices. This is how Apple's App Store refund system works.

International Refunds

Our refund policy applies worldwide. Refunds are processed in the original currency of purchase through Apple's international refund system. Currency conversion rates may affect the final amount returned to your payment method.

Contact Information

For refund requests or questions about our refund policy:

Our Promise

We believe 123FYI is the best link management app available, and we want you to love it too. Our refund policy is designed to be fair, transparent, and customer-friendly. If you have any concerns about your purchase, please don't hesitate to reach out.

Need Help Before Requesting a Refund?

Many issues can be resolved quickly with our support team. We offer comprehensive help with setup, importing data, troubleshooting, and optimizing your 123FYI experience. Contact us at support@123fyi.com - we're here to help!

Get Support Now